Returns & Exchanges
At EXALT, we prioritize the quality and freshness of our premium food products. If your order arrives damaged or fails to meet our high standards, our dedicated support team is here to assist with a prompt refund or replacement.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.
Submit Documentation
Provide clear photographs of the product, packaging, and the batch code to help our quality control team investigate the discrepancy.
Verification Process
Our team will review your claim within 2 business days to ensure it complies with our health and safety return guidelines for perishable goods.
Resolution
Once approved, a refund will be processed to your original payment method or a fresh replacement will be dispatched via express shipping.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing